Customer Service Advisor - 2 Posts

Job Description

An exciting opportunity has arisen within our new Health & Social Care Connect Service for the position of Clerical Officer.

The service spans across Adults, Older People, Children & Families and Homelessness.

As a Clerical Officer, you’ll be working in a busy office environment carrying out a range of tasks including call handling, dealing with customer enquiries and gathering referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders.

We are looking for applicants who display an enthusiastic approach to their work while delivering excellent customer care in both a professional and polite manner. If that sounds like you, why not apply?

When applying for this role, you should be able to demonstrate relevant skills such as good communication and organisational skills and a basic working knowledge of IT systems such as Microsoft Office packages, however full training and support will be provided as part of the role.  

In addition, if you're successful in your job application you'll have access to these generous benefits, which include:

• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
• 12.5 days (87.5 hours) paid public holidays each year
• Pension Scheme
• Staff Benefit Scheme

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

 

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

 

 

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation