Job Description

The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services.

Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responder and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team.

Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.

This post is a shift working post operating Monday - Friday. The pattern encompasses working the following pattern;

• Mon – Thu 16:30 – 20:00

• Fri 15:30 – 19:00hrs

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Requirements

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Responsibilities

For further information about working for us please refer to our website Working for us

Job Description

Requirements

Responsibilities

Glasgow City Health and Social Care Partnership

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