Revenue & Property Officer

Job Description

Role – Revenue & Property Officer (Homelessness Services)
Location – GCHSCP Homelessness Services, 2 Green Wynd, Glasgow, G40 2TD
Contract Status – Temporary up to 31st March 2027

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

The Revenue & Property Team plays a pivotal role within the homeless service provided to residents of the city. We link in with Social Care Workers, Property Management Team, Property Allocation team and external agencies to ensure positive outcomes for service users citywide.

The role of Revenue & Property Officer is challenging but rewarding and would suit a dynamic, customer-focused individual with the ability to manage their own caseload, the ability to work enthusiastically as part of a fast-paced team, dealing with the needs of some of the most vulnerable members of the community is essential.

The main duties of the position are managing the rent accounts of residents in temporary accommodation, both furnished flats and bed and breakfast accommodation, to ensure maximum benefit uptake and reduced levels of rent arrears. This will involve visits to customers in their temporary accommodation as well as by telephone.

The other main function of the post is to meet with service users to complete the necessary paperwork for their temporary furnished flats. This includes, occupancy agreements, Housing Benefit applications and explaining tenancy rules and responsibilities. We have a full, modern induction and training plan in place for new members of the team as well as ongoing support.

Applicants should be able to maintain attention to detail and accuracy while working in a high demand environment. There is also scope for creative working within an established framework.

You should have good time management skills and the ability to work with minimal supervision. Good communication skills, problem solving skills and computer literacy are also essential. Experience of Housing Benefit legislation and debt management are desirable. It is expected that the suitable applicant will be driven to succeed in achieving results whilst displaying a compassionate approach.

Membership of the Protection of Vulnerable Groups (PVG) Scheme is essential on taking up appointment. Please note successful candidates for the above role will be required to pay for their PVG Membership/or Scheme Checks.

These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews will take place week commencing 1st June.

If you would like to find out more about the role before applying, you can contact: Kate McDougall, Revenue and Property Manager at Kate.mcdougall@glasgow.gov.uk

 

 

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

 

 

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date.   If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.  

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.  More information on these can be found at  https://myjobscotland.gov.uk/accessibility-statement.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation