Job Description
Role – Senior Duty Officer (Care Services)
Location – GCHSCP, Blair Court, 100 Borron Street, Glasgow, G4 9XE
Hours and Shift Pattern – rolling shift pattern covering nightshift, backshift, dayshift & earlyshift
Contract Status – Permanent
Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!
An exciting opportunity has arisen for the position of Senior Duty Officer to join the Community Alarms Response Service Centre within Glasgow City Health and Social Care Partnership (GCHSCP), Care at Home Service.
The Care at Home Service assists older people throughout Glasgow, helping them maintain their independence at home. The Community Alarms Response Service Centre provides vital support and assistance to vulnerable service users, ensuring their safety and well-being.
Reporting to the Response Centre Manager, you will be required to lead, develop and manage a team ensuring that excellent customer care skills within the team are maintained. You will be required to support team members by providing on the job monitoring and coaching.
The successful applicant will ensure the management of essential Care Services within the Community Alarm Service, including complex cases for vulnerable service users. You will have excellent organisational and communication skills, with the ability to produce management reports, analyse trends, and present findings for improvement.
In addition, the applicant will be required to provide a high level of customer service to internal and external customers and service stakeholders, including some case management of clients with complex needs.
Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.
These post are shift working posts, operating on the following rolling shift pattern:
4days on/2 days off
• Nightshift (10:00pm – 6:30am)
• Backshift (2:05pm – 10:05pm)
• Dayshift (8:00am - 4:00pm and 9:00am - 5:00pm)
• Early shift (6:15am – 2:15pm)
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Only existing employees of Glasgow City Council or one of its Arms Length External Organisations can apply for this vacancy.
Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
