Support Officer (Business Development)

Job Description

Role – Support Officer (Business Development)
Location – GCHSCP, Commonwealth House, 32 Albion Street, Glasgow, G1 1LH
Contract Status – Temporary, up to May 2026

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

This role is within the Applications Support Team.  We focus on supporting users with the application technologies mainly used by the Partnership.
 
The Support Officer will have responsibility for overseeing the governance of CareFirst and iWorld systems. The role requires the post holder to manage user support requests and ensure their timely resolution; escalate any issues with third parties failing to meet service level agreements; conduct system audits; monitor system usage to address recording and data quality concerns and provide essential support for system-related and technology projects. Furthermore, the post holder will have staff management responsibilities that include absence management; organising and reviewing staff workloads; undertaking personal development plans (PDPs).
 
We are looking for applicants that are able to demonstrate an ability to learn quickly and understand complex systems and data. Applicants should have excellent analytical and communication skills, experience in line management and an understanding of the health and social care agenda.
 
Evidence of providing support to end-users and practitioners (preferably in the use of CareFirst and/or iWorld) in a Health or Social Care setting is desired.
 
These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
 
Interviews will take place Tuesday 17th June 2025.
 
If you would like to find out more about the role before applying, you can contact: Sharron Romeo, Senior Officer on 0141 276 2219 or by email: sharron.romeo@glasgow.gov.uk

 

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

 

 

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages.  To request an alternative Application Pack please phone 0141 287 1054.  Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request.  Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation