Box Office Bank Staff - 4 Posts

Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for 4 Box Office Clerks (bank positions) to join our Box Office team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Who can apply:

• This vacancy is open to current colleagues of Glasgow City Council or one of its Arm’s Length External Organisations (ALEOs) only.

Hours: We are looking for people who are flexible, can work Monday to Sunday, evenings and crucially weekends as and when required.

Contract type:

• Staff Bank (work on an as-needed basis, ideal if you need flexibility)

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis. The hourly rate is £13.89 per hour.

Location:

• At Glasgow Royal Concert Hall, 2 Sauchiehall Street, Glasgow G2 3NY with excellent public transport links and paid parking nearby

What you’ll do

As a Box Office Clerk, you’ll be an integral part of an established team, reporting to the Assistant Box Office Manager (Operations). You’ll play an essential role in selling tickets and providing customer service advice on our booking line and in person from the Box Office counter.

You will be working across Glasgow Royal Concert Hall, City Halls and the Old Fruitmarket venues.

On occasion you may work at external events in some of the city’s outdoor spaces, such as Glasgow Green or Kelvingrove Bandstand.

As a Box Office Clerk you’ll be joining our Glasgow Life Arts & Music team. We provide a valuable and meaningful experiences through arts and music. Our high-quality services, world class events and festivals benefit the people of Glasgow. These contribute to Glasgow visitor economy. We make sure everyone gets the most of Glasgow Life and use of our culture to promote inclusion and happiness.

Your work will make a visible and lasting difference. This could be:

• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• Proven experience in a fast-paced customer facing role. Ideally sales and customer service experience Including payment processing
• Demonstrate experience of handling customer correspondence

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

 

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 7^th December. Interviews are provisionally scheduled for the 18^th and 19^th December.

Who We Are

Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city’s vibrant visitor economy. Read more here - https://www.glasgowlife.org.uk/arts-music-and-cultural-venues

 

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

 

Ready to apply?

Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

 

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

 

 

 

 

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us