Clerical Assistant Full Time & Part Time (3 posts)

Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city.

To help us achieve that, we are looking for 3 Clerical Assistants, two 35 hours and one 21 hours, to join our Business and Strategy, Corporate Admin team and the Museums Admin Team.

One 35hr and 21hr post provides a wide range of administrative support to HQ service teams, including Marketing, Events, Learning & Development and Infrastructure Support. One 35hr post is within the Museums Admin Hub supporting all GL Museum Venues.

*A key element of the 21 hour post is delivering a professional welcome and enquiry service for visitors to Glasgow Life Headquarters within a busy office environment

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours: 21 hours per week, Tuesday to Thursday, 09:00 to 17:00.

35 hours per week, Monday – Friday 09:00 – 17:00.

Please note: The 21 hour post is a fully office-based role. Attendance at Commonwealth House is required during all contracted hours. Hybrid or home working is not available for the 21 hour post.

Contract type: Permanent.

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis. The hourly rate is £17.57 per hour.

Location:

• Commonwealth House. 38 Albion street, Glasgow G1 1LH with excellent public transport links and payable parking nearby.
• Glasgow Museums Resource Centre, 200 Woodhead Rd, Glasgow G53 7NN with excellent public transport links and free parking nearby.

What you’ll do

As a Clerical Assistant, you'll be part of an established Administration team, reporting to the Administration Officer.

You'll play a key role in supporting the day-to-day operation of Glasgow Life Headquarters or Glasgow Life Museums, acting as a professional first point of contact for visitors, colleagues and external stakeholders. Working within a busy office environment, you'll help create a welcoming and efficient experience for everyone entering the building while ensuring enquiries are handled promptly and professionally.

Your responsibilities will include:

• Welcoming visitors and directing them appropriately.
• Managing telephone, email and face-to-face enquiries.
• Processing incoming and outgoing deliveries.
• Supporting administrative and financial processes.
• Maintaining accurate records and information.
• Providing clerical support to service teams across Glasgow Life Headquarters or Glasgow Life Museums.

You'll also contribute to the delivery of services that make a real difference across the city, whether that's supporting communities, helping people get active, creating cultural experiences, or providing the behind-the-scenes support that makes it all possible.

Who you are

We're looking for someone who enjoys working in a busy office environment and takes pride in delivering excellent customer service. If the following sounds like you, apply today!

You'll be able to:

• Work efficiently in a fast-paced office environment, managing a variety of enquiries and requests.
• Respond confidently to telephone, email and face-to-face enquiries, providing accurate information and effective solutions.
• Build positive working relationships with colleagues, visitors and partners.
• Plan and organise your workload effectively to meet deadlines.
• Carry out a wide range of administrative duties with accuracy and attention to detail.
• Process financial transactions and procurement activities using corporate systems.
• Process customer complaints, comments and suggestions using company systems.
• Collate, update, maintain and provide information and records as required.
• Demonstrate flexibility and adaptability in response to changing priorities and service needs.

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holidays too!

Pension

Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 20 September 2026. Interviews are provisionally scheduled for w/c 28 September 2026

Who We Are

Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing and Events, they deliver the behind-the-scenes work that powers everything we do. Whether it's shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Our Museums service, managed by Glasgow Life on behalf of the community, cares for thousands of years of history. We take care of the city’s museum and library special collections, its archives, and operate award-winning museums, keeping them safe for future generations. We run talks, tours, workshops, and events, so people can explore and enjoy the collections. By connecting people with the city’s stories, our museums continue to enrich the lives of local people and visitors. Read more here - https://www.glasgowlife.org.uk/museums

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?

Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Application Packs and Further Information

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

 

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us

 

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