Customer Experience Advisor

Job Description

Glasgow Life is looking for a Customer Experience Advisor to join us on a 35-hour full time, permanent contract. As a Customer Experience Advisor, you will be joining our in-demand Customer Experience Team. You will be part of a dedicated team which supports Glasgow Sport.

More about our Sport teams
As a Customer Experience Advisor, you’ll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Read more on our website. https://www.glasgowlife.org.uk/sport

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Customer Experience Advisor, you will play a crucial role in our team by ensuring we provide exceptional service to both current and prospective customers. You will also contribute to the growth and promotion of Glasgow Club memberships and other health and fitness services and products.
You will report to the Customer Experience Team Leader and work alongside an established team.

If you’re interested in joining us as a Customer Experience Advisor, you’ll need:
• Great customer service skills
• Excellent communication skills
• Sound knowledge of digital media
• Microsoft Office (esp. Excel & Word)
• A great attitude and willingness to learn new skills

You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.

This role is working flexible 5 days over 7 between the hours of 8am and 8pm

Important Dates: Closing date 13 October and interviews are provisionally scheduled for 21 October.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.

Only existing employees of Glasgow Life can apply for this vacancy.

 

Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.

Packs will be posted out to you within 3 working days of receiving your telephone request.

Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us