Fitness Team & Retention Manager (Fixed Term)

Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Fitness Team and Retention Manager to join our Health and Fitness team.

Our focus is on improving both physical and mental well-being while reinvesting income to support service enhancements for Glasgow Club members and the wider community. Our aim is to ensure Glasgow Club membership income and long-term success, delivering key service improvements and whilst achieving member retention and attracting new participants.

on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Who can apply:

• This vacancy is open to current Glasgow Life colleagues only.

Hours: 35 hours per week.

Contract type:

• Fixed Term until 28 July 2028

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis. The hourly rate is £23.96 per hour.

Location:

• Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

What you’ll do

• As a Fitness Team and Retention Manager, you’ll be a part of an established health and fitness team, reporting to the Health, Fitness and Infrastructure Manager. You’ll play an essential role to lead, inspire, and develop a high-performing team of Health and Fitness Coordinators and gym staff, fostering a customer-focused, target-driven culture that delivers exceptional service, drives member retention, and supports income growth.

Key Responsibilities

• Team Leadership and Development Provide effective leadership to the Health and Fitness Coordinator team.
• Performance Management Establish clear objectives and key performance indicators (KPIs)
• Strategic Collaboration Work collaboratively across Sport and support services to align retention and engagement strategies with overall service delivery.
• Operational Oversight Oversee the daily delivery of health and fitness services.
• Member Retention Planning Lead the design and delivery of a comprehensive retention project plan
• Infrastructure and Service Improvement Support the Health, Fitness and Infrastructure Manager in delivering refresh and improvement.

• Continuous Improvement and Innovation Stay abreast of industry developments, trends, and technologies..

Your work will make a visible and lasting difference in helping people get active.

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

If you still have questions about the role, please contact us at Sharon Campbell, Sharon.campbell@glasgowlife.org.uk to arrange an informal chat.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 21^st Sept 2025 Interviews are provisionally scheduled for week commencing 6^th Oct 2025.

Who We Are -

Our Sports service gets Glasgow moving! From Glasgow Club gyms to Walking Football and Learn to Swim programmes we help people of all ages and abilities to get active. Supporting a healthier, happier, connected city. Read more here - https://www.glasgowlife.org.uk/sport

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?

Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

https://www.glasgow.gov.uk/jobevaluation for more information.

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us

Further Information