Customer Service Advisor

Job Description

Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family.                                                                                                                      

We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team.                                                                                                    

Working over 7 days, our dayshift role starts at 12 noon and finishes at 8pm, working a flexible shift pattern (this role will include both Saturday and Sunday working).                                                                                                                                                                      

The successful candidate will have an excellent telephone manner, the ability to multi-tasks and be flexible and be able to work under pressure.  Your day will be varied from call handling supporting a variety of GCC services such as Cleansing, Parking, Public Health, Registrars, Education grants etc as well as data processing.                                                                                                                      

Comprehensive training and continuous supervisory support will be provided.  

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

 

Working for Us\Job Evaluation

 

 

  

For further information about working for us please refer to our website GCC HR Policies