Service Manager

Job Description

An opportunity has arisen within Neighbourhoods, Regeneration and Sustainability for a Service Manager to join our TARA (Trafficking Awareness Raising Alliance) Service on a permanent basis.

TARA provides a specialist, trauma informed support service for women survivors of human trafficking and exploitation recovered across Scotland.

Interviews for this post are anticipated to be held on Wednesday 30 April and Friday 2 May 2025.

Position Details

The Service helps to identify and support women who may have been trafficked for the purposes of commercial sexual exploitation providing help to access safe accommodation, health and legal advice, ongoing advocacy and can respond to urgent referrals 24/7.

TARA are committed to supporting the meaningful inclusion of lived experience and facilitates a vibrant, survivor led, advisory group.

The Service Manager role coordinates and ensures the effective delivery of the frontline TARA Service and provides support to the Operations Manager in delivering the service across Scotland to ensure we meet women’s needs alongside our funding outcomes.

The role will involve undertaking a 1 week in 3 Crisis Response on-call standby arrangement, covering the hours of 5pm – 9am, along with the chairing of the weekly Crisis Response Team meeting on a Wednesday.

Further details regarding what this role entails are noted within the Job Description for the post, whilst the Person Specification document confirms the key competencies you are required to demonstrate in your application. Further details regarding the TARA service can be found at https://www.tarascotland.org.uk/.

An SCQF Level 7 qualification or significant relevant experience is an essential requirement of the role. A full current driving licence is desirable.

Additionally, due to a genuine occupational requirement under the Equality Act 2010 this post is restricted to women only.

Contract Details

Weekly Hours: 35 per week

Work Pattern: Monday – Tuesday, 9am – 5pm; Wednesday, 11am – 7pm; Thursday – Friday, 9am – 5pm inclusive of a 1-hour unpaid break each day

Annual Salary: £42,791.00 - £49,115.04 on an incremental scale

Additional Payments: For each week of standby undertaken, a payment of £110.70 will be claimable with additional payments for disturbances and work undertaken during standby

Hybrid working is available in this role. If you’re shortlisted for the post, we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to maintain your work-life balance.

Key Pre-Employment Information

The position requires membership to the Protecting Vulnerable Groups (PVG) Scheme (Vulnerable Adults & Children). For further information on this scheme, please visit https://www.mygov.scot/working-jobs/finding-a-job/disclosure/. The cost of membership, or scheme record update, will be met by the successful candidate(s).

 

Benefits of working with us

Glasgow City Council employees have access to a wide-ranging and generous benefits package. If you’re successful in your job application, you’ll have access to these benefits which include:

• A full-time equivalent entitlement of 26 days (182 hours) paid annual leave, rising to 29 days (203) hours after 5 years’ service
• A full-time equivalent entitlement of 12.5 days (87.5 hours) paid public holidays each year
• Local government pension scheme
• Life and Personal Accident Insurance
• Occupational Sickness Pay
• Staff Benefit Scheme
• Glasgow Credit Union

For guidance on completing your application, and to view other benefits on offer for employees of Glasgow City Council, please visit the following link: https://www.glasgow.gov.uk/vacancies.

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages.  To request an alternative Application Pack please phone 0141 287 1054.  Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request.  Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

 

For further information about working for us please refer to our website GCC HR Policies