Customer Service Assistant, Wick

Job Description

Post Title: Customer Service Assistant
Location: Wick Service Point
Hours: 28 Hours Per Week
Duration: Permanent
Salary: £22,932 - £25,101 p.a.

Salary placing will normally be at the first point of the scale.

Contact Person: Annemarie MacAlpine Tel: 01349 781760

Job Purpose: To deliver a professional and efficient frontline service resolving a variety of customer requests using our Pay-Report-Request methods, providing resolution at first point of contact whenever possible or escalating appropriately leaving customers with a good impression of the Highland Council. To assist and support in the day-to-day operation of the Service Point.  

Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions, Tel: 01349 868642 (24 hour voicemail) or email: Recruitment.Enquiries@highland.gov.uk quoting the post reference number above.

Please find the Job Description below.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.

Requirements

Relevant experience of delivering a customer focused frontline service to the public either face to face or by telephone.