Customer Services Assistant (35 hpw), Osprey House, Alness

Job Description

Post Title: Customer Services Assistant
Location: Osprey House, Alness
Hours: 35 hours per week
Duration: Permanent
Salary: £24,806.60 - £27,172.60 per annum

Salary placing will normally be at the first point of the scale.

Contact Details: Steven Mackinnon Tel: 01349 886773 Email: steven.mackinnon@highland.gov.uk

Job Purpose:

To work as part of a customer focused team, delivering an efficient and professional service to the communities of The Highland Council.

This will involve supporting a diverse customer base, uniquely tailoring support to meet individual needs.

Assisting customers in accessing and applying for Highland Council services via a multi-channel approach, taking appropriate action to provide an effective service, seeking to maximise resolution at first point of contact.

The post holder will also assist in the administration of the Blue Badge and National Entitlement scheme and the Highland Council Communication Support booking service.

Please APPLY ONLINE.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Prior to confirming appointment, we will require successful candidates to become members of the Protecting Vulnerable Groups (PVG) Scheme.

Short listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.