Customer Services Assistant (35 hpw) Tigh na Sgire, Portree, Isle of Skye

Job Description

Post Title: Customer Services Assistant
Location: Tigh na Sgire, Portree, Isle of Skye
Hours: 35 hours per week
Duration: Permanent
Salary: £29,666 - £32,468 per annum

Salary placing will normally be at the first point of the scale.

Contact Details: Stirling Mckellar Tel: 01463 785175 Email: Stirling.Mckellar@highland.gov.uk

Job Purpose: To work as part of a customer focused team, delivering an efficient and professional service to the communities of The Highland Council.

Assisting customers in accessing services via a multi-channel approach. Taking appropriate action to provide an effective service while seeking to maximise resolution at first point of contact, for customers wishing to Pay for, Request services or Report issues and supporting customers experiencing vulnerability. Assessing and referring immediate risk to the appropriate service or agency.

Responsible for assisting a diverse customer base in recording Births, Deaths, Still-births, Marriages and Civil Partnerships in accordance with the appropriate government legislation and set guidance laid down by the Registrar General for Scotland.

The post holder should have a keen interest in public service, a desire to enhance the Local Authority relationship with its customers and hold our reputation at the heart of service delivery.

Please APPLY ONLINE.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Prior to confirming appointment, we will require successful candidates to become members of the Protecting Vulnerable Groups (PVG) Scheme.

Short listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.