Business Support Administrator

Job Description

To provide efficient and effective administrative support for the Children & Families and Criminal Justice Social Work service.

 

Requirements

 

 

Responsibilities

Provide comprehensive administrative support for the Children & Families and Criminal Justice Social Work service.

Undertake tasks and processes to support the work of the Children & Families and Criminal Justice Social Work service.

Provide confidential administrative support to the Criminal Justice Service Team.

Participate in the Council's employee review and development programme.

The Individual

Experience

• Significant experience in administrative work including figure work, data entry, word processing, composing letters, record keeping and filing
• Experience of working in a busy office environment using relevant technology and equipment e.g. photocopier, email, Intra/Internet
• Previous experience in Local Government and/or a Social Work team or equivalent setting
• Experience of working within an environment that provides services to children

Education and Qualifications

• 4 SQA National 5 grades or equivalent at level 3 or above including English and Maths/Arithmetic *
• Recognised qualification for word processing, e.g. ECDL or equivalent *
• Recognised qualification for spreadsheets, e.g. ECDL or equivalent *
• HNC (business, administration or management subjects) or equivalent *

Skills and Abilities

• High level of accuracy in work
• Ability to prioritise own workload
• Ability to use initiative in day to day tasks
• Ability to participate as a team member
• Effective written and oral communication skills
• Ability to deliver a high level of customer care
• Effective organisational and time management skills
• Self confident and self motivated
• Possession of excellent analytical, evaluative, creative and decision making skills
• Appreciation and acceptance of, and commitment to the importance of confidentiality.
• Experience of operating software applications including Word, Excel and PowerPoint
• Ability to demonstrate good literacy and numeracy skills
• Ability to identify and suggest improvements
• Flexible and adaptable
• Knowledge of Council policy and procedures
• Knowledge of CareFirst
• Knowledge of CareJust
• Knowledge of social work services
• Understanding of and ability to demonstrate key inter-personal skills on the telephone, by email and face to face
• Willingness to accept direction/delegation
• Ability to develop effective working relationships

Attributes

• Ability to work in an open plan/shared office
• Flexibility to meet the needs and demands of the service
• Ability to work in different offices depending on the needs of the service
• Ability to work under pressure whilst meeting deadlines
• Capacity to deal with some emotionally difficult and sensitive situations

You may need to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car*

 

Closing Date: 17 May 2024

Starting Salary: £26163.80

£13.88 per hour

36.25 hours per week

For further details please contact Kate Rennie 07800670635