Business Support Officer (Customer Services)
- Location:
- Council Headquarters High Street Elgin Moray, Elgin, IV30 1BX
- Salary:
- £31,630.30 - £33,873.45 per year pro rata
- Contract Type:
- Temporary
- Position Type:
- Full Time
- Hours:
- 36.25 hours per week
Job Description
To support the Business Support Team Leader in the development, implementation, and maintenance of the corporate Customer Relationship Management (CRM) system and related platforms. This includes contributing to system testing, producing statistical reports to monitor service delivery, and assisting users with non-technical system queries.
Reports to the Business Support Team Leader
Requirements
• Assist in the design, build, and testing phases of the new CRM system.
• Provide training and guidance to service teams on using the new system effectively.
• Support the maintenance and enhancement of the existing CRM and associated systems.
• Carry out system testing to ensure functionality and reliability.
• Generate and analyse statistical data to help monitor and improve service performance.
• Act as a point of contact for system users, offering support with non-technical issues and queries.
• Assist with day to day operational rota tasks as and when required
The Individual
• Extensive experience in an administrative role
• Experience in busy customer service environment and an understanding of customer service provision
• 4 SQA Standard Grades or equivalent at level 3 or above, including Maths and English
• High level of accuracy in work
• Experience of working as part of a successful team
• Proven ability at problem solving
• Good understanding of IT databases, operating systems
• Ability to analyse complex information, comprising reports and record keeping to identify possible service improvements
• Understanding of the importance of maintaining confidentiality
• Strong communication skills, both written and verbal
• Ability to deal with people in an understanding and professional manner
• Ability to work in an open plan office
• Ability to be flexible to meet the needs and demands of the service
Temporary for Maternity Cover
Closing Date: 14th November 2025
Starting Salary: £31,630.30
Hourly rate: £16.78
For Further information please contact - 01343 563076