Customer Service Adviser - Reception

Job Description

To work collaboratively within the Customer Services Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.

Requirements

• Deliver an excellent customer experience
• Process customer and service information
• Support service development

The Individual

• Experience of working in a busy Customer Service environment
• Experience of working with a range of computerised systems to retrieve and capture data accurately
• 4 SQA Standard Grades or equivalent at level 3 or above
• Experience of working as part of a team
• Ability to support new team members with practical training on procedures, techniques and using computer systems
• Ability to record high volumes of information accurately
• Ability to use own initiative to meet varying customer requirements
• A flexible and adaptable approach to meet changing service requirements
• Proven face to face Customer Service skills practised in a multi-disciplined environment
• Strong communication skills, both verbal and written
• Willingness to accept direction/delegation
• Ability to deal with people in an understanding, supportive and professional manner
• Ability to remain calm when dealing with emotional, challenging or stressed people
• Ability to maintain high standards of customer service in a time-pressurised environment
• Appreciation and acceptance of the commitment and the importance of confidentiality.

 

Closing Date: 19 December 2025

Starting Salary: £25,409.80 pro-rata

Hourly rate: £13.48

Working hours: 14.50 hrs per week (Thurs-Fri 08:45 - 17:00)

 

Further information: Donna Wyness 01343 543451

Interview dates to be confirmed