Customer Service Advisor

Job Description

To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services, in a professional and courteous manner.

Requirements

• Deliver an excellent Customer experience
• Process customer and service information
• Support service development

The Individual

• Experience of working in a busy Customer Service environment
• Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
• Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
• Experience of working as part of a team
• Ability to support existing and new team members with procedures and techniques that help to assist in handling enquiries from customers as well as when using computer systems
• Ability to record high volumes of information securely and accurately
• Ability to use own initiative when required to meet varying customer requirements
• A flexible and adaptable approach to changing service requirements
• Proven telephone Customer Service skills practised in a multi-disciplined environment
• Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately
• Strong communication skills, both written and verbal
• Willingness to accept direction/delegation
• Ability to deal with people in an understanding and professional manner
• Ability to remain calm when dealing with emotional, difficult or stressed people
• Ability to maintain high standards of customer service in a time-pressurised environment
• Appreciation and acceptance of and commitment to the importance of confidentiality.

 

• Closing Date: 01 November 2024
• Starting Salary: £24,995.10
• £13.26 per hour
• 36.25 hrs per week
• 1 x full time post available
• Interview date 20 November 2024
• For further information contact Customer Services on (01343) 563076