Customer Service Advisor

Job Description

To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.

Requirements

• Deliver an excellent customer experience
• Process customer and service information
• Support service development

The Individual

• Experience of working in a busy Customer Service environment
• Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
• Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
• Willingness to work towards attaining a relevant Customer Services qualification
• Experience of working as part of a team
• Ability to support new team members with practical training on procedures, techniques, and use of computer systems
• Ability to record high volumes of information accurately
• Ability to use own initiative to meet varying customer requirements and challenging situations
• A flexible and adaptable approach to changing service requirements
• Proven telephone and written Customer Service skills practised in a multi-disciplined environment
• Multi-tasking with the ability to listen to a caller and at the same time record information effectively and efficiently to a high standard
• Strong communication skills, both written and verbal
• Willingness to accept direction/delegation
• Ability to deal with people in an understanding and professional manner
• Ability to remain calm when supporting customers who may be emotional, and/or dealing with stressful situations
• Ability to maintain high standards of customer service in a time-pressurised environment
• Appreciation, acceptance, and commitment to the importance of confidentiality.

 

• Closing Date: 09 June 2026
• Starting Salary: £26,898.95
• £14.27 per hour
• 36.25 hrs per week
• Interview dates am 17 June 2026 & pm 18 June 2026
• For further information contact Customer Services on (01343) 563076