Processing Assistant

Job Description

The postholder’s duties will primarily be the administration of Council Tax and Non-Domestic Rates accounts. The specific duties include the creation and amendment of data held on these databases and the issue of responses to written and verbal enquiries from taxpayers and ratepayers.

The postholder will mainly specialize in either Council Tax or Non-Domestic Rates but may periodically be deployed to the other in times of high work volumes.

 

Requirements

To input information to the Council Tax and Non-Domestic Rates databases

To respond to enquiries from taxpayers and ratepayers, both verbally and in writing

To perform general clerical duties

 

The Individual

Experience of working in an office environment

Experience of data input

Experience of dealing with the public

4 SQA Standard grade or equivalent at level 3 or above including Maths and English

High level of accuracy in work

Effective communication skills; oral and written

Ability to deliver a high level of customer care

Appreciation, acceptance of and commitment to the importance of confidentiality

Ability to work to deadlines

Knowledge of software packages e.g. Word, Excel

Willingness to accept direction/delegation

Ability to work effectively as a member of a small team

Ability to deal with people in an understanding and professional manner

Ability to work flexibly to meet the needs and demands of the service

Ability to work in an open plan/shared office

 

Closing Date:  Friday 11 September 2026

Starting Salary: £26,898.95

Hours per week: 36.25

£14.27 per hour

Proposed Interview Date: w/c 28 September 2026

 

For further information, contact James Taylor 01343 563160