Taxation Processing Assistant

Job Description

 

The postholder’s duties will primarily be the administration of Council Tax and Non-Domestic Rates accounts. The specific duties include the creation and amendment of data held on these databases and the issue of responses to written and verbal enquiries from taxpayers and ratepayers.

 

 

 

 

 

The postholder will mainly specialize in either Council Tax or Non-Domestic Rates but may periodically be deployed to the other in times of high work volumes.

 

 

 

 

 

Requirements

 

To input information to the Council Tax and Non-Domestic Rates databases

 

 

 

 

 

To respond to enquiries from taxpayers and ratepayers, both verbally and in writing

 

 

 

 

 

To perform general clerical duties

 

 

 

 

 

The Individual

 

Experience of working in an office environment

 

 

Experience of data input

 

 

Experience of dealing with the public

 

 

4 SQA Standard grade or equivalent at level 3 or above including Maths and English

 

 

High level of accuracy in work

 

 

Effective communication skills; oral and written

 

 

Ability to deliver a high level of customer care

 

 

Appreciation, acceptance of and commitment to the importance of confidentiality

 

 

Ability to work to deadlines

 

 

Knowledge of software packages e.g. Word, Excel

 

 

 

 

 

Willingness to accept direction/delegation

 

 

Ability to work effectively as a member of a small team

 

 

Ability to deal with people in an understanding and professional manner

 

 

Ability to work flexibly to meet the needs and demands of the service

 

 

Ability to work in an open plan/shared office

 

 

 

 

 

Closing Date:  Friday 27 February 2026

 

 

Starting Salary: £25,994.15

 

 

Hours per week: 36.25

 

 

£13.79 per hour

 

 

Proposed Interview Date: w/c 9 March 2026

 

 

 

 

 

For further information, contact James Taylor 01343 563160