Senior Customer Support Administrator (Information Governance)

Job Summary

Temporary for 1 year.

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click important-information-for-applicants (north-ayrshire.gov.uk)

Join the Information Governance Team as a Senior Customer Support Administrator. This role is central to ensuring the Council meets its statutory obligations under UK GDPR & the Data Protection legislation, with a strong focus on managing and coordinating Subject Access Requests (SARs) and redaction for HSCP. As part of a busy and supportive team, you’ll contribute to improving service delivery by applying redactions, maintaining robust processes, and supporting colleagues in meeting response deadlines, particularly where demand. You’ll work closely with officers across IG and HSCP to ensure information is gathered, reviewed, and redacted appropriately, often coordinating complex, multi‑service inputs while upholding high standards of accuracy, confidentiality, and customer care. This is an exciting opportunity for someone who thrives in a fast‑paced environment and wants to make a meaningful impact on data rights, service quality, and public trust.

For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Staff values and behaviours (north-ayrshire.gov.uk).

 

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Our Workstyles 

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:  

Agile – 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations.  May be required to attend office on set days/rota basis as the role requires. 

This post has been allocated the workstyle: Agile 

More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.