Customer Service Adviser

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Customer Service Adviser

Council Offices, Kirkwall

21 Hours per week

Permanent

£31,356 - £31,995 pro rata

£17.18 - £17.53 per hour

The above amounts include Distant Islands Allowance.

You will be reporting to the Customer Services Manager.

Your normal working pattern will be Monday, Thursday and Friday 9am to 5pm. We are happy to talk flexible working, where possible.

The purpose of this role is to provide high-quality, accessible and customer-focused services to the public on behalf of the Council. You will be the first point of contact, and deliver a wide range of services through multiple channels including face-to-face, telephone, email and digital services.

You’ll play an important role in delivering key Council services, from answering enquiries and processing payments to supporting applications and service requests. You’ll work as part of a supportive, positive team, focused on providing a great customer experience.

The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.

This post requires a Level 1 Disclosure check.

Applications close at 23:59 on Sunday 28 June 2026, with shortlisting taking place on Monday 29 June 2026 and interviews are scheduled for week commencing 13 July 2026.

For a discussion about the role, contact Catherine Foubister at Catherine.Foubister@orkney.gov.uk on 01856 873535 Ext. 2919.

For information on applying and our recruitment process, click here for Information for Applicants.

We would welcome your feedback on our recruitment process.