Assistant Application Support Officer, Pullar House, Perth - Internal

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Assistant Application Support Officer (Fixed Term until 31 March 2028) - PKC14266
£28,812 - £31,346
Pullar House, Perth

Please note: Only existing employees of Perth & Kinross Council may apply.

An exciting opportunity has arisen within the Income Maximisation Team.  We are looking for an energetic, driven, and innovative individual for the role of Assistant Application Support Officer.  

You will be mainly responsible for assisting in the day to day running of the Housing Rent and Arrears system.  This involves running reports, processing Direct Debits, financial reconciliation, participation in returns for Scottish Housing Charter outcomes, testing upgrades to system, dealing with staff enquiries and processing refunds and amendments in NEC. 

You will also work in collaboration, building excellent working relationships with colleagues from across Housing, from other internal PKC teams and colleagues who are external to the organisation.

You will be accountable for closely monitoring rent accounts, ensuring that these are well-managed, and reporting is complete within set targets.  

You will report to the Application Support Officer for Income Maximisation Team.  

The standard hours of work for this role are Monday to Friday from 8.45 to 5pm but due to the level and the nature of the post, there will be an expectation that you will work flexibly, and this could include evenings and weekends especially for Year End processing.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

We are looking for a good team player who understands the need to work collaboratively with colleagues and external partners and recognises and values other people’s strengths.

You must however be able to work on your own initiative with minimal supervision and can resolve problems independently, identify problems, offers solutions and work to a “Think YES” approach.

You should have a good understanding of financial matters, with additional statistical processing skills.

You will be someone who wants to make a difference and is committed to providing a high-quality service to our colleagues/customers.

You should have a clear focus and ensure that you are committed to improving the service.

You will have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers.

You should be able to communicate extremely effectively.

We are looking for a highly organised and motivated individual who is enthusiastic, innovative and creative.

You should have the ability to have difficult conversations and resolve issues at an early stage rather than allowing them to develop.

As this role will have its challenges, it is crucial that you will be resilient to deal with these and hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes. You must be able to prioritise you own workload.

You should have a good basic knowledge of Housing Legislation and professional best practice.

You should have a thirst for keeping your own learning up to date and be open to ongoing personal development.

You should have a good sound knowledge of Health and Safety legislation and ensure that this is factored into your own working practices and any dealings with customers.

You must have experience of working in Housing and in particular rent and rent arrears.

You should have a good working knowledge of the benefit system and be qualified to SVQ Level 2 in Business Administration or equivalent level in a relevant discipline.

You will be computer literate with proven IT skills.

You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.  The successful candidate can be expected to travel to our locality offices and/or visit tenants.

You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

All new employees have a four-month probationary period. Further details are available in the FAQs at “How to apply for a job or apprenticeship with us”.

Next Steps

We would love to hear from you and would encourage you to get in touch with Debbie Darragi on 01738 476141 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses.  One of these must be your current or most recent employer.

Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on MyView. Please note that secondment requests are considered on a case-by-case basis. 

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.