Bereavement Services Assistant (Memorial Safety), Perth Crematorium - Internal

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Bereavement Services Assistant (Memorial Safety) - PKC14268
£28,812 - £31,346
Perth Crematorium

Please note: Only existing employees of Perth & Kinross Council may apply.

We are looking for a compassionate, organised and customer-focused individual to join our Bereavement Services team.

This role offers the opportunity to support individuals and communities at sensitive times while helping to deliver safe, respectful and professional cemetery and crematorium services.

A key aspect of the position will be providing administrative and customer service support for the Council's Memorial Safety Programme, helping ensure memorials across our cemeteries remain safe while treating families with dignity, sensitivity and understanding.

Key Responsibilities

• Provide a high-quality, accessible bereavement service with dignity, empathy and professionalism.
• Act as a professional first point of contact for families, funeral directors, stonemasons, community groups and colleagues.
• Provide clear information and guidance on bereavement services, memorial matters and cemetery regulations while maintaining confidentiality.
• Support the administration and delivery of the Memorial Safety Programme, including correspondence with families, record management and appointment coordination.
• Assist with communications and engagement activities to ensure families are informed and supported throughout the memorial inspection process.
• Support the safe, compliant and respectful operation of cemeteries and crematoria.
• Undertake administrative duties including record keeping, bookings, data management and statutory documentation.
• Ensure compliance with relevant legislation, Council policies and industry best practice.
• Work collaboratively with colleagues to support the day-to-day operation and continuous improvement of the service.

Why Join Us?

This is an opportunity to make a meaningful difference within your community, supporting individuals and families during some of the most important moments in their lives.

You will play a key role in supporting the Council's Memorial Safety Programme, helping to keep our cemeteries safe while ensuring families are treated with care, compassion and respect. As part of a supportive and dedicated team, you will help deliver a professional, inclusive and valued bereavement service across Perth and Kinross.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

What We're Looking For

• Strong administrative, organisational and record management skills.
• Excellent communication and interpersonal skills, with the confidence to deal sensitively with members of the public.
• A compassionate, professional and empathetic approach, particularly when supporting bereaved families.
• Ability to manage sensitive information with discretion and confidentiality.
• Experience of dealing with challenging or emotional situations in a calm and professional manner.
• A team-focused attitude and commitment to delivering excellent public services.

 

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

All new employees have a four-month probationary period. Further details are available in the FAQs at “How to apply for a job or apprenticeship with us”.

Next Steps

We would love to hear from you and would encourage you to get in touch with Liam Hynd on 01738 476626 or Jamie Philips on 01738 459712 should you wish any further information on this post. to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.