Community Support & Enforcement Officer - 7 Posts, Pullar House, Perth

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Community Support & Enforcement Officer, 7 Posts - PKC13769
£34,424 - £37,784
Pullar House, Perth

An exciting opportunity has arisen in our newly formed Community Support and Enforcement Team (CSET) for Community Support & Enforcement Officers (CSEOs).

This is a highly visible frontline role that plays a vital part in keeping our communities safe, clean and welcoming. You will work across a broad range of duties including community engagement, parking and environmental enforcement, anti-social behaviour support and civil contingencies response.

Our officers are ambassadors for the Council and are often the first point of contact for residents, visitors, businesses and partner agencies, and are the “eyes and ears” of the communities they serve.

As a Community Support & Enforcement Officer, you will:

• Carry out high visibility patrols across Perth & Kinross to support community safety, environmental quality and ensure that people park responsibly at on and off-street locations.
• Engage positively with local communities, businesses and partner agencies, acting as a trusted and accessible local contact.
• Respond to and support investigations into anti-social behaviour and community safety concerns.
• Undertake environmental enforcement activities including issuing Fixed Penalty Notices where appropriate.
• Enforce parking restrictions and issue Penalty Charge Notices in line with legislation and Council policy.
• Support vulnerable individuals and identify safeguarding concerns.
• Carry out vehicle enforcement activities including DVLA work, vehicle immobilisation and removals.
• Support civil contingencies and emergency response arrangements, including participation in an on call rota.
• Maintain accurate records, provide reports and give evidence at court or adjudication when required.
• Deliver excellent customer service while working independently and as part of a team.
• Carry Out cash collection and carry out basic end user maintenance to our ticket issuing machines.
• Carry out visitor management duties in our rural areas, engaging and educating members of the public regarding their responsibilities concerning the outdoor access code and leaving no trace.

This is a physically and emotionally demanding role, carried out outdoors in all weather conditions, requiring resilience, professionalism and sound judgement.

Why join us?

• A varied and meaningful frontline role that makes a real difference to local communities.
• Comprehensive training and development opportunities.
• Supportive team environment.
• Commitment to staff wellbeing, equality and work life balance.
• Competitive local government pension scheme.
• Highly Competitive salary.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

We are looking for an excellent team player who understands the need to work collaboratively with colleagues across Perth & Kinross Council in addition to our external partners, recognising and valuing other people’s strengths.

You must be able to work on your own initiative in an organised and structured manner with minimal supervision and have a proven track record in delivering excellent customer service.

You must be flexible, maintain a high level of attention to detail, and be able to multitask and prioritise your work.

You will be able to identify and resolve problems independently at an early stage, offer solutions and work to a “think yes” approach, putting the customer first.

You should have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers and always maintain confidentiality, in line with Data Protection.

You should have the flexibility and adaptability to respond to the constantly changing world of work.

As this role will have its challenges, it’s crucial that you are resilient to deal with these and any hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.

You will have a thirst for keeping your own knowledge and learning up to date and be open to ongoing personal development.

You will be computer literate with proven IT skills and competent in the use of all Microsoft packages.

You should have:

• Experience of dealing confidently with challenging situations and members of the public.
• Strong communication, conflict management and problem solving skills.
• A genuine commitment to delivering excellent customer service.
• The ability to work methodically under pressure and use initiative with limited supervision.
• Good IT skills, including use of Microsoft Office applications.
• An understanding of partnership working and community based service delivery.
• Awareness of health and safety responsibilities and equality, dignity and respect at work.

Essential requirements:

• Educated to Standard Grade level (or equivalent).
• You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
• Willingness to work shifts, weekends and take part in the on call rota.
• Ability to meet the physical demands of the role.

This is a physically and emotionally demanding role, carried out outdoors in all weather conditions, requiring resilience, professionalism and sound judgement.

Relevant training will be provided, including enforcement, first aid, conflict management, civil contingencies, suicide prevention and Naloxone.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Nicole Smith on 01738 477384 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.