Customer Service Assistant, Pullar House, Perth

Job Description

Customer Service Assistant (Fixed Term until 31 March 2026) - PKC12069
£25,096 - £26,447
Pullar House, Perth

This role, based within the Local Taxes team in Pullar House, will assist in providing an effective and efficient service to Council Tax and Non-Domestic Rates customers and assist the Council in maximising its income from these sources.

It will comprise a wide range of activities including the input collation and retrieval of information from various computerised systems in order to ensure the accuracy of Local Taxes databases and to identify and collect outstanding monies due to the Council.

The post holder will also assist with a range of administrative functions conducted within the Revenues, Benefits and Welfare service.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree. Our FAQs on hybrid working can be found here Hybrid working FAQs. We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

The Individual

This post requires someone with a positive approach to working flexibly, willingly and co-operatively.

The post holder will also be someone with experience of using computer databases, who gives a high quality customer service and has good communication skills.

The role may require the successful candidate to be able to carry out some work from home therefore the ability to work with minimal direct supervision would also be expected.

If you would like any more information regarding this vacancy, please contact Kevin Fraser, Team Leader Local Taxes on 01738 475616.

When applying for this post, please provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.   

A healthy work life balance is important to us and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

For more information about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland, look at our Jobs, careers and employment page.