Housing Officer, Pullar House, Perth

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Housing Officer (Fixed Term until 31 December 2027) - PKC13574
£13,304 - £14,603 (14.4 Hours per week)
Pullar House, Perth

Do you enjoy working with people? If so, we have an exciting opportunity for the right person.

This is a busy, challenging and varied role providing comprehensive housing management services to tenants and residents in the City Housing Locality based in Pullar House - and on occasion across other localities within Perth and Kinross.

This is a 2 days per week post, fixed term until 31 December 2027. Preferred working days are Monday and Tuesday each week but there may be some flexibility around this.

The individual appointed will be expected to support tenants to ensure they are comfortable and secure in their homes and provide advice and guidance to help tenants to sustain their tenancies and contribute to attractive, safe and sustainable neighbourhoods.

As the role is part time in nature, and in an extremely busy office environment, adaptability, flexibility and the ability to communicate well with others is paramount.

The role involves estate and tenancy management including neighbourhood, anti-social behaviour and environmental complaints, rent and arrears management, housing advice and information.

The post involves contact and liaison with a wide range of customers including colleagues within the team, in other council services, external agencies, customers, tenant representatives and elected members. You will also be required to carry out visits to tenants' homes for tenancy and estate management purposes as part of the role

You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

The successful candidate must be/have:

• Organised and structured in their approach to the role and able not only to prioritise but react quickly to changing situations within appropriate timescales.
• Able to place a high focus on customer care and be committed to delivering a high quality service.
• Able to communicate effectively with customers, colleagues and other services seeking the best possible outcome or solution.
• Take responsibility for personal health and safety and that of others.
• Adapt their approach in accordance with the needs of customers and colleagues in a non-judgemental and respectful manner.
• Able to work flexibly to meet service demands - if required across all localities in Perth and Kinross.
• Have a positive approach to working independently or within an often large team environment.
• Have excellent IT skills and be competent and comfortable using all Microsoft Office packages but specifically Word, Outlook and Excel.
• Able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.
• Sensitivity and empathy.
• An interest in working with diverse social groups.
• Excellent communication skills (verbal and written).
• A customer-first approach to work.
• Negotiation and influencing skills.
• The ability to adapt to different situations.
• Self-motivation and tenacity.
• Problem-solving skills.

You must have a valid UK driving licence and access to a vehicle as this post requires you to travel to a variety of locations across Perth and Kinross.

You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Next Steps

We would love to hear from you and would encourage you to get in touch with Carrie Clark on 01738 459675 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses.  One of these must be your current or most recent employer.

Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on MyView. Please note that secondment requests are considered on a case-by-case basis. 

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.