IT Project Assistant, Carpenter House, Perth - Internal

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Project Assistant (Fixed Term until 31 March 2027) - PKC13283
£33,261 - £36,508
Carpenter House, Perth

Please note: Only existing employees of Perth & Kinross Council may apply.

An exciting opportunity has arisen for an IT project assistant within the Online Services and Mobile Working team. This role supports the delivery and continuous improvement of digital solutions that enhance customer service and operational productivity across the Council.

You will play a key role in supporting projects that utilise key digital platforms, including Granicus (facilitates online services for MyPKC), Totalmobile (optimising productivity for field-based staff) and Power BI (supporting data-driven decision-making through interactive reporting and analytics).

Working closely with colleagues, internal stakeholders and external suppliers, you will bring a methodical and analytical approach, strong communication skills and a commitment to excellent customer service.

The Role

Reporting to the IT Co-ordinator (Online Services and Mobile Working) the successful post holder will be responsible for:

• Supporting the gathering and documentation of user requirements and capturing key discussion points during stakeholder meetings.
• Documenting current ("as-is") business processes and assisting with workflow redesign to improve efficiency and service delivery.
• Creating and maintaining project documentation including user stories, action logs and test plans.
• Contribute to internal user acceptance testing (UAT), logging issues and feedback for resolution.
• Communicating effectively with technical and non-technical audiences.
• Developing clear and engaging user guides, training materials, and communications to support solution rollouts.
• Delivering training sessions and providing on-going user support to promote confident and effective adoption of new digital solutions.
• Collecting, analysing, and reporting project and performance data using tools such as Power BI and Excel to support informed decision-making.
• Organising and coordinating project activities, including meetings, workshops and short-life working groups.
• Ensuring SharePoint project folders are well-maintained and regularly updated with relevant and accurate documentation.
• Supporting the manager in producing reports, guidance, and documentation to evidence achievement of programme and project goals.
• Liaising with other Council services and partner agencies to ensure key project administration tasks are completed on time and as directed.

 

Skills & Experience Required

We are looking for a dynamic and motivated professional who can bring a creative and positive approach to change.  

You must have at least an HND level in an appropriate discipline or equivalent relevant experience. 

The ideal candidate will have: 

• Demonstrated experience in assisting with project delivery, providing customer support or contributing to digital transformation initiatives.
• Experience of working collaboratively in a team environment; building working relationships with others       

Personal attributes:

• Committed to delivering customer service with a strong focus on usability.
• Adaptable and resilient, able to manage multiple tasks, handle competing demands, and take ownership of workload in high-pressure environments.
• Highly organised, with excellent prioritisation skills and strong attention to detail.
• Motivated and enthusiastic, consistently taking initiative and approaching work with a proactive attitude.
• Communicate effectively across all levels of the organisation, confidently engaging with colleagues and managers, translating technical concepts for non-technical audiences, and producing clear, user-friendly documentation.
• Analytical thinking for capturing, managing, and presenting information, including experience with tools like Power BI.
• Requirements gathering and prioritisation, using techniques such as user stories and MoSCoW analysis.
• Business process mapping and re-engineering to support service improvement and digital transformation. 

 

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Next Steps

We would love to hear from you and would encourage you to get in touch with Kyle Wilson on 01738 476617 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses.  One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.