IT Service Manager - Digital Services, Carpenter House, Perth

Job Description

IT Service Manager, Digital Services - PKC11866
£65,977 - £71,102
Carpenter House, Perth

Digital Strategy 2023-2027

ICT & Digital Asset Management Strategy 2023-2029

Do you have the ambition, drive and resilience to become Perth & Kinross Council’s trusted internal expert and lead for digital, data, technology-enabled innovation and customer services? If so, we would like to hear from you.

We are looking for an experienced and self-motivated digital professional to join our forward-looking IT Management Team as an IT Service Manager – Digital.

Working collaboratively with the IT Service Manager – Operations within a complex and changing environment, you will be responsible for influencing and leading the strategic direction of high-quality innovative digital, data and customer services across Perth & Kinross Council.

You will play a pivotal role in providing professional insight and expertise, to guide and support senior managers, Elected Members and Council business leads, for which a substantial breadth and depth of relevant digital / technical knowledge and capabilities is required.

Please note the intention is to hold interviews in person on Tuesday 8 October 2024.

Requirements

Degree / HND or demonstrable relatable experience over a sustained period of at least 5 years or equivalent (i.e. Professional Qualification in a subject area relevant to the post).

Experienced in developing and working with formal governance structures and risk management, you must:

•    Drive the agendas for the Council’s Digital and Customer Services Boards and the Data & Analytics Steering Group
•    Have results-driven organisational, programme, project and planning skills and be proficient in delivering quality outcomes to time and budget 
•    Demonstrate a data-driven mindset for service excellence and customer satisfaction
•    Be a confident communicator, able to engage, motivate and bring disparate interests together for better shared outcomes
•    Have an appetite for working within the wider public sector to advance the national digital agenda within Perth & Kinross
•    Be committed to developing and empowering staff while effectively holding them to account.

Responsibilities

You will be primarily responsible for:

•    Leading delivery of the Council’s Digital, Data & Analytics and Customer Services Strategies.
•    Demonstrating the art of the possible: leading digital and data innovation; horizon scanning to identify emerging digital trends and translating these into practical, achievable change initiatives that deliver value for the Council.
•    Collaborating with IT and Business managers to develop a new Digital Business Partner Model, shaped around a professional centre of excellence, that embeds shared accountability for identifying and delivering “One Council” digital initiatives and digitising business processes.
•    Providing informed strategic insight, advice and direction for optimising existing digital solutions to improve the Council’s services, and developing compelling business cases to secure initiative funding.
•    Consolidating and leading Customer Services within an integrated, citizen-centric function.
•    Maturing the Council’s established employee and customer platforms to peak performance, including leading initiatives to grow platform use and driving effective benefits realisation. 
•    Leading, designing and implementing new “One Council” solutions in emerging areas such as IoT, AI and automation.
•    Providing oversight, scrutiny and challenge for the Council’s application landscape to reduce duplication; enabling more joined up data and driving efficiencies.
•    Driving the Council’s Data and Analytics Strategy: creating a consistent, structured environment in which data tools, quality and capabilities are effectively managed; reshaping the Council’s data landscape and embedding effective data use to derive quality intelligence that informs efficient, targeted services.
•    Growing organisational capabilities and confidence around data literacy and digital skills.
•    Acting as Head of Establishment for IT’s base at Carpenter House, with responsibility for Health and Safety and Business Continuity Planning.

The Individual

To succeed in this role you will need demonstrable experience and a proven track record in initiating, leading and delivering digital change at an organisational level.

You will be comfortable with uncertainty, adaptable, adept at bringing people along on a change journey and able to positively influence, and collaborate with, a wide range of stakeholders.

You will have the informed vision, intellectual flexibility and contextual awareness required for driving the use of digital and data to deliver innovation within the complex, dynamic public sector environment.  This will also demand personal integrity, diplomacy and an appetite for navigating the technical and cultural challenges this generates. 

If you are an innovative, far-sighted and inspiring leader, able to deliver digital solutions for meeting the challenges facing an ambitious Scottish Council, we would like to hear from you.

If you would like any more information regarding this vacancy, please contact David Adams, IT Service Manager, Customer & Digital Services at dadams@pkc.gov.uk / 01738 477306.

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees.  One should be your current or most recent employer.

Please APPLY ONLINE.  Facilities are available at all public libraries in Perth and Kinross.  If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post.  This may also include an Overseas Criminal Records Check if you have spent time living overseas.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance.  You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender. 

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists.  Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer.  In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.  Find out more about PKC and you could soon be joining our team!

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland  Jobs, careers and employment.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.