Licensing Assistant, 2 High Street, Perth - Internal

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Licensing Assistant - PKC13514
£27,836 - £30,295
2 High Street, Perth

Please note: Only existing employees of Perth & Kinross Council may apply.

An opportunity has arisen for a Licensing Assistant to join the Licensing Department to provide administrative support and assistance to fellow Licensing Assistants as well as Licensing Officers, all of whom deal with a variety of licences for businesses and individuals. These licences include taxi, entertainment, alcohol, short-term holiday lets licences, and more.

You will have a chance to work with the various licensing areas in updating processes and procedures, particularly as we transition to a new software system.  You also will be providing guidance and supporting customers through the licensing process.  Full training on licensing processes and procedures will be provided.

You will be required to liaise with applicants, consultees, other interested parties and other staff involved in the licensing process on a daily basis, resolving issues with applications and being a first point of contact for licensees and the public. Courtesy and excellent customer service skills are therefore required, as is the ability to stay calm under pressure. 
 
A willingness to be flexible is also needed, as this role will involve working across various parts of the licensing team.  

While the department is busy and the work can be varied, the position is situated in a team that is very supportive, cohesive and enjoys collaborative working. Everyone actively works hard to encourage all individual members to achieve personal success in their roles.

We are looking for someone who is committed, motivated and enjoys working at a fast pace. No day is the same in Licensing so flexibility, adaptability and a positive outlook are also essential qualities.  

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

This is a good opportunity for an individual who has very good administrative and IT capabilities, as well as experience working in a busy office environment. 

You will need to have experience with data input and processing and be familiar with Microsoft applications.

The role will involve assessing applications and submissions for accuracy and completeness, and processing those applications, so accuracy and attention to detail is essential.  You will also be required to assist with the transition to a new software system.  In that regard, experience in field forms, formatting and styles would be advantageous.

You will always work as part of the greater team but also must be able to work with minimal supervision and be able to organise and prioritise your daily work load while considering the needs of other team members.

Excellent customer service skills and experience dealing with the public is a requirement. Having experience with circumstances where you have had to have difficult or challenging conversations is a bonus.

Solid verbal and written communication skills are essential to be able to engage with members of the public, other Council departments, outside stakeholders and other team members.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Next Steps

We would love to hear from you and would encourage you to get in touch with Karen Engleberts on 01738 475256 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses.  One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.