Repairs Centre Advisor, Perth

Job Description

Repairs Centre Advisor, Perth PKC10874
£21,961 - £23,312
Pullar House, 35 Kinnoull Street, Perth PH1 5GD

The Housing Repairs Service is looking to recruit a Repairs Centre Advisor to be the first point of contact to our tenants in relation to repairs and maintenance enquiries. This is done via a variety of channels (phone, email and online).

You will be one of 6 Repairs Advisors reporting to our Repairs Officer managing all contact streams from our customers.

You'll need to demonstrate a real commitment to meeting the needs of our customers, and to ensure the delivery of the highest standards of customer care.

The Individual

We are looking for a customer focussed individual who has experience in a customer service environment, someone who can work well as part of a team and be flexible in their approach to work.

Good communication skills are key to this role, along with being highly motivated.

Ideally you will have knowledge of Perth and Kinross Council's services and it would be beneficial that you have knowledge and experience of a variety of computer systems, including Connect, Northgate and Microsoft packages. These skills are not essential as full training will be provided so you must be willing to learn and take on new information quickly.

If you would like to know more about the position, please contact Mareth Wilson via email at marethwilson@pkc.gov.uk

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees. One should be your current or most recent employer.

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland Jobs, careers and employment.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.