Revenues Assistant (2 Posts), Pullar House, Perth - Internal

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Revenues Assistant x2 -PKC12954
£30,689 - £32,866
Pullar House, 35 Kinnoull Street, Perth, PH1 5GD

Please note: Only existing employees of Perth & Kinross Council may apply.

This role, based within the Local Taxes team in Pullar House, will assist in providing an effective and efficient service to our Council Tax and Non-Domestic Rates customers and assist the Council in maximising its income from these sources.

The main function is to ensure that all Council Tax and Non-Domestic Rates records are correct in order that the right bill gets to the right person as soon as possible.

It will comprise of a wide range of activities including the input, collation and retrieval of information from various computerised systems, and responding to customer enquiries via correspondence and by answering telephone calls.

The post may also, in time, require the successful candidate to provide a face-to-face service for customers visiting the office.

The post holder will also assist with a range of administrative functions conducted within the Revenues, Benefits and Welfare service.

Skills & Experience Required

We need you to have a positive approach to working flexibly, willingly and co-operatively.

You will also have experience of using computer databases, have good communication skills and give a high quality customer service.

Ideally you will have experience of working in a fast-paced customer focussed environment and have knowledge or experience of local taxation, such as Council Tax and Non-Domestic Rates.

A knowledge of wider welfare benefit/support schemes and/or experience in collection of outstanding sums due would also be advantageous.

Although the post is stated as being based in Pullar House it is anticipated that home working will be necessary therefore you will require suitable IT skills and the ability to work, with appropriate support and training, with a high degree of independence.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time 
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree. Our FAQs on hybrid working can be found here Hybrid working FAQs. We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Next Steps

We would love to hear from you and would encourage you to get in touch with Kevin Fraser, Team Leader (Local Taxes) on his email address: kfraser@pkc.gov.uk to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for  2 references, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.