Senior Clerical Assistant, Housing Repairs Service, Pullar House, Perth

Job Description

Senior Clerical Assistant - PKC11904
£23,838 - £25,189
Housing Repairs Service, Pullar House, Perth

The Housing Repairs Service is looking for an enthusiastic individual to come and join us as Senior Clerical Assistant working within a small team providing admin support to Project Managers and Team Leaders across various sections of the service. This is an important role in a service which is fast-paced and varied.

You will be the first point of contact for customer enquiries regarding improvement and maintenance work being carried out by the Capital Projects & New Build Team. Enquiries are received from the public, Council tenants, private owners, Council employees and outside Agencies via a variety of channels (telephone, email and online). You will be able to maintain a professional approach when responding in an efficient and courteous manner, using your initiative to resolve problems.

You will be responsible for maintaining our Asset Management systems and ensuring the accurate input, collation and retrieval of information.

You will be responsible for financial payments to external contractors and issuing invoices to our customers. Knowledge of Integra would be beneficial.

You will be required to organise and attend meetings to take minutes / action notes.

You will be able to demonstrate your excellent organisational skills and be able to work under pressure to manage conflicting demands, sometimes within tight timescales.

You will be one of 6 Senior Clerical Assistants reporting to our Admin Assistant. You'll need to demonstrate a real commitment to meeting the needs of our customers, and to ensure the delivery of the highest standards of customer care.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree. Our FAQs on hybrid working can be found here Hybrid working FAQs. We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

The Individual

We are looking for an enthusiastic, highly motivated, committed individual who is well organised and works well as part of a team. You should be flexible in your approach to work in order to manage conflicting demands and be computer literate with proven IT skills in Microsoft Office applications.

You will have excellent communication skills and be able to deal effectively with internal and external customers in all areas of work; demonstrating good working relationships and the ability to deal effectively with enquiries and requests.

Ideally you will have knowledge of Perth and Kinross Council's services and it would be beneficial that you have knowledge and experience of a variety of computer systems, including Microsoft packages. These skills are not essential as full training will be provided so you must be willing to learn and take on new information quickly.

We are committed to being a more inclusive employer, please contact the recruiting manager to discuss any individual circumstances with the recruiting manager, discuss at interview or if you prefer, after any conditional offer is made, to ensure we can consider any reasonable adjustments.

If you would like to know more about the position, please contact Mareth Wilson on 01738 477420 or at MarethWilson@pkc.gov.uk

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees. One should be your current or most recent employer.

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland Jobs, careers and employment.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.