Senior Clerical Assistant, South Locality Team, Crieff

Job Description

Senior Clerical Assistant - PKC11979
£23,838 - £25,189
South Locality Team, Crieff Area Office

We have a vacancy for a Senior Clerical Assistant within Communities (Housing) to provide essential support to the South Locality Team who delivers essential services to our customers. The post is based within James Square, Crieff.

The role will provide an efficient and effective clerical support by undertaking a wide range of clerical / administrative duties to support the general day to day administrative functions including handling of mail and operation of Multi-Functional Devices and printers.

Duties will involve reception cover and on a day to day basis you will deal with enquiries from both internal and external customers and maintain a professional approach responding to all queries in an efficient and courteous manner ensuring the Council’s Customer Care standards are met.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs.

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Requirements

You must be computer literate with proven IT skills in Microsoft Office applications.

Have experience of using computer databases.

Hold National Homepoint Standard Level 2 / SVQ Level 2 or equivalent.

We are looking for an individual who can demonstrate proven customer care skills and experience and ability to use a variety of technology effectively.

Excellent communicator to receive and respond to everyday enquiries from and to customers providing accurate information both written and verbal.

Excellent customer care skills as first point of contact for customers to ensure a consistent high quality of service.

Excellent interpersonal skills, someone who applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements.

The individual appointed will promote Perth & Kinross Council’s values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgmental practice.

Sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery.

Have a positive approach to work, working flexibly, willingly and co-operatively.

You will take personal responsibility for self, customers, contractors and others and must comply with all relevant Health and Safety legislation.

Willing to undertake any H&S training relevant to the post.

Demonstrate attention to detail and accuracy which is essential to ensure information held is current and correct.

You will bring a positive energy; with the ability to work well on your own and as part of a team and work collaboratively with colleagues, external partners and agencies to develop good working relationships.

In a constantly changing environment, you will embrace change and work with the business to ensure optimum service is always provided.

Someone who identifies problems and offers solutions and takes the initiative to help customers and colleagues. The ability to understand basic relevant legislation.

Responsibilities

Maintain filing systems, including sourcing and retrieval of files, setting up and closing customer files.

Answer telephone calls, directing the caller to the appropriate person or taking messages.

Operating a variety of systems for the input, collation and retrieval of information, carry out searches as required; compile information for reports or presentations and update records.

Information accessed can be confidential and sensitive and you must ensure confidentiality at all times.

You will operate financial monitoring systems within the office and operate PECOS to complete purchase orders and process invoices in preparation for payment.

Support Service Managers/Team Leaders in providing an effective and efficient support service within Locality Services.

Participate in a range of team meetings and liaise with all levels of staff, agencies and service users.

You will promote and maintain a highly professional approach in dealing with the public and other agencies, both directly and indirectly.

Provide cover in other localities as and when required and behave at all times with honesty, integrity and self-respect.

The Individual

For further information about this position, please contact Gillian Walker, South Locality Co-ordinator, on 01738 477856.

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees.  One should be your current or most recent employer.

Please APPLY ONLINE.  Facilities are available at all public libraries in Perth and Kinross.  If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post.  This may also include an Overseas Criminal Records Check if you have spent time living overseas.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance.  You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender. 

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists.  Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer.  In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.  Find out more about PKC and you could soon be joining our team!

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland  Jobs, careers and employment.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.