Senior Support Assistant - INTERNAL

Job Description

Senior Support Assistant - INTERNAL - PKC12017
£25,508 - £27,874
Pullar House, 35 Kinnoull Street, Perth PH1 5PH

Please note: Only existing employees of Perth & Kinross Council may apply for this post.

An excellent opportunity has arisen in the Business Support Team within Finance & Business Support for a Senior Support Assistant. The team provides support to a varied range of teams within Perth & Kinross Council, including legislative/statutory work for Regulatory Services, as well support for Waste Services and many other services, using a variety of different software packages.

You will have experience of managing the day-to-day workload of a team and be able to demonstrate how you monitor, train and support a team. You will also assist the Support Officer with any new projects and delegated tasks.

This is an ideal opportunity for you to showcase your abilities to support service delivery by providing a diverse and varying range of business support tasks. You will be able to demonstrate your excellent organisational skills and be able to work under pressure to manage conflicting demands, sometimes within tight timescales. Effective teamworking is essential. You will have excellent communication skills and be able to deal effectively with internal and external customers in all areas of work; demonstrating good working relationships and the ability to deal effectively with enquiries and requests. You will be able to follow and apply processes and procedures to understand the activities of the work area. Excellent IT and digital skills are essential to operate and maintain relevant systems and equipment necessary for completing assigned tasks. The ability to understand Health and Safety policies and procedures relevant to the role and work activities is also essential, as well as being able to follow current GDPR guidance.

This post is currently a hybrid working position – based partly in the office at Pullar House with the team for three days per week and partly based at home for two days per week.

Requirements

The preferred candidate must be committed to delivering a high-quality service in accordance with PKC Customer Service Standards and demonstrate confidentiality and integrity of all Council information.

As an employee you will be required to treat colleagues and customers with dignity and respect and should be committed to promote and role model the Council’s values on equality and diversity.

You will be able demonstrate a flexible approach to change and adapt to new ways of working. You will be a Team Player, sharing knowledge and experience.

The ability to work independently and as part of a team is also vital. You must be able to work under pressure to manage conflicting demands, sometimes within tight timescales.

A high level of accuracy and attention to detail is crucial.

Extensive knowledge and experience of using Microsoft Office (Office 365) is essential, and having experience of working in a business support environment is desirable.  

The Individual

If you would like any more information regarding this vacancy, please contact Lynne Gleave at LEGleave@pkc.gov.uk

When applying for this post, please provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.

A healthy work life balance is important to us and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

For more information about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland, look at our Jobs, careers and employment page