Service Manager - Social Care Business Systems & Innovation, Pullar House, Perth

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Service Manager, Social Care Business Systems & Innovation - PKC13636
£67,404 - £72,603
Pullar House, Perth

Perth & Kinross Health and Social Care Partnership is recruiting a Service Manager for Social Care Business Systems & Innovation to provide senior strategic leadership for the digital systems and innovation activity that support adult social care services.

This role is responsible for ensuring that core systems, including the Management Information System (Mosaic case management system) and the Learning Management System (LMS), are reliable, legally compliant and support safe, high quality, person centred practice.

About the Role

The post sits at the intersection of operational delivery, workforce development, statutory compliance and transformation. You will provide assurance that digital systems and learning platforms enable staff to deliver effective services while meeting regulatory, inspection and governance requirements.

In addition to overseeing established systems, the role has a strong focus on digital innovation. You will lead the identification, governance and adoption of new digital solutions, including AI enabled tools, Technology Enabled Care (TEC) and practitioner facing technologies, ensuring that innovation is ethical, evidence based and aligned with organisational priorities.

You will work closely with operational services, learning and development colleagues, digital teams and external partners to ensure systems are well governed, user informed and responsive to change.

Key responsibilities include:

• Acting as the senior strategic lead and product owner for adult social care business systems, including Mosaic.
• Leading system development and continuous improvement to reflect changes in legislation, policy and service delivery.
• Holding strategic responsibility for the Learning Management System, supporting statutory training, CPD and inspection readiness.
• Leading the transition from legacy learning platforms to a single, coherent LMS with strong compliance reporting.
• Providing senior leadership for digital innovation, including AI enabled tools and Technology Enabled Care solutions.
• Ensuring all digital systems and innovation activity meet data protection, information governance, cyber security and ethical AI requirements.
• Oversight of supplier relationships, contracts and value for money.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

About You

You will have experience leading or owning digital systems and innovation in a complex service environment, ideally within social care or the wider public sector.

You will understand frontline practice and be able to balance innovation with strong governance, risk management and compliance.

You will bring strong communication skills, a practical approach to change and the ability to work confidently with a wide range of stakeholders.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Donna Mitchell at DMitchell@pkc.gov.uk to find out more and for an informal discussion.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses.  One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

This post is subject to a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, whilst over the age of 18, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.