Tenant Wellbeing and Safety Officer, Pullar House, Perth

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Tenant Wellbeing and Safety Officer - PKC13693
£34,424 - £37,784
Pullar House, Perth

This is a new and exciting role to provide tailored, trauma‑informed support to individuals living amongst significant clutter and manifesting hoarding behaviours, ensuring a balanced approach that prioritises health, safety, and tenancy responsibilities.

A key element of the role is providing hands‑on, practical support to help individuals safely remove, reduce, and reorganise clutter, working alongside them at a pace that feels manageable and respectful.

You will help to support the successful implementation of the new unsafe hoarding & clutter management policy by ensuring the policy is effectively followed with tenants through coaching, support, guidance and practical intervention where required.

This role will require you to work sensitively but practically with individuals to physically support the removal and reduction of clutter, supporting decision‑making and maintaining dignity throughout the process. Providing both emotional and practical support is central to the role, and a proactive, can‑do attitude is essential.

As part of a collaborative and integrated approach with multi‑agency partners, including health, you will be required to support people to retrieve their personal identity. Often people get lost in their possessions and need support to re‑discover new activities and interests once their living space becomes safer and more manageable. You will also be required to manage your expectations as a professional, recognising that progress may be gradual and non‑linear, and that the goal is to support the person to live their best life.

You will work positively and proactively with people with complex needs requiring tailored support to promote empowerment, reduce risks, improve quality of life, and enable individuals to manage their home as independently as possible. This will be achieved through person‑centred, collaborative planning, exploring causes, choices, opportunities, and decisions throughout their journey.

You will work in a trauma‑informed way to create a safe and effective environment in line with the five principles of trauma‑informed practice: Safety, Trust, Choice, Collaboration, and with awareness of cultural considerations relevant to the tenant’s circumstances.

You will conduct home visits to assess clutter severity using recognised tools (e.g. Clutter Image Rating, risk assessments, and risk reduction plans) and provide individual, tailored one‑to‑one support that may include practical decluttering sessions, working with individuals towards realistic, manageable milestones set through collaboratively agreed SMART goals and risk reduction plans.

The service will focus on the safety and wellbeing of tenants, creating a supportive and non‑judgemental environment in which to address the complexities of unsafe clutter.

This role involves working collaboratively with internal teams, external agencies and partners, and the individual to reduce risks and improve quality of life.

You will work across different locality teams as directed by your Team Leader and build strong, trusting relationships to encourage engagement with action plans.

You will recognise individual strengths while addressing practical, emotional, and social needs and mitigating health and fire safety risks associated with unsafe clutter.

You will be required to develop a new peer support group with partner agencies, enabling people with lived experience to come together to support one another.

Skills & Experience Required

The role requires awareness of and adherence to relevant legal and professional frameworks, including the Housing Act, Adult Support and Protection Act, Mental Health Act, associated Codes of Practice, and SSSC Codes of Practice.

A strong commitment to equality, diversity, and inclusion is essential to ensure safe, respectful, and effective practice when working with people with complex disorders or disabilities.

You must have CIH Level 3 or 4 Certificate/Diploma in Housing Practice or the equivalent or be willing to work towards this.

You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

This role requires you to be registered with the Scottish Social Services Council (SSSC), if you are not yet registered, you can still apply, as long as you are willing to apply for registration within 3 months of starting with us and be registered within 6 months.

Other Skills & Experience Required

• Experience and knowledge of Housing issues and policies.
• Experience and knowledge of clutter, hoarding and associated mental health issues.
• Experience working with vulnerable individuals and an awareness of safeguarding principles and risk management in housing, social care, or community settings.
• Ability to maintain accurate case records and progress reports.
• Ability to build trust and maintain professional boundaries.
• Proven ability to manage complex cases and multi-agency collaboration.
• Identify and collaborate with multi-agency partners to successfully implement the unsafe clutter management policy.
• To have a good working knowledge of legislation and policy on Housing, Equal Opportunities, Health and Safety, Data Protection, Confidentiality and Safeguarding.
• To be experienced at developing professional relationships with individuals and communities that demonstrate the use of emotional intelligence and excellent community engagement skills, especially with people with complex needs.
• Good negotiating and influencing skills in order to implement complex joint initiatives with other agencies and partners, and to monitor and report outcomes accordingly.
• Experience of working positively and proactively with people with complex needs.
• Experience of being able to understand, operational policies and procedures and support with the development of these, as required.
• Skilled at making decisions, prioritising workload and meeting numerous competing targets and deadlines.
• Ability to cope with pressure and be resilient when facing challenges and setbacks
• Ability to speak up and advocate for tenant’s rights when necessary, including within collaborative discussions.
• A quick learner in relation to IT systems, processes, procedures and legislation applicable to the role.

• Have excellent IT skills and be competent and comfortable using all Microsoft Office packages but specifically Word, Outlook and Excel as well.

Please note, we are currently unable to offer sponsorship for this post.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Access to a range of benefits
• Paid SSSC annual membership for relevant positions

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

This role requires you to be registered with the Scottish Social Services Council (SSSC), if you are not yet registered, you can still apply, as long as you are willing to apply for registration within 3 months of starting with us and be registered within 6 months.

Next Steps

We would love to hear from you and would encourage you to get in touch with Nicola Muirhead on 01738 474542 to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.