Customer Service Adviser (Temporary)

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We are looking for a well organised individual within the Adult Services Referral Team to ensure effective customer service is provided to our stakeholders and customers.

 

Duties for the post include working as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods.

 

Duties will also include processing manual and computerised, client and service information; producing and analysing reports; document production including typing letters & reports; processing purchase orders.

 

It is essential that you have experience of working in a customer service role and carrying out a wide range of support duties, as well as working with a range of software packages e.g. Microsoft office. It is also essential that you have the ability to work as part of a team and on your own initiative, work to deadlines and quality standards and have effective organisational, customer care and communication skills as well as being self-motivated and resilient when handling some challenging and vulnerable client groups.

 

Previous use of a CRM (Customer Relationship Management) application is also essential.

 

Please note that this post is temporary, subject to business needs and funded until 25/04/2025 or until the requirement for the post ceases, whichever date is the earlier.

 

It is desirable that you have knowledge of procurement systems (PECOS) as well as AIS and Info@Work. It is desirable you have an SVQ Level 2 in Business Administration or equivalent.

 

If successful you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.