Customer Advice and Support Advisor - Duns Library Contact Centre

Job Details

Grade: 5A

Salary: £26,004.58 - £28,139.83 per annum

Hours: 35 hours per week

Contract Duration: Temporary secondment cover until 31/03/2028 or earlier return of the postholder.

 

Role Purpose

A full-time Customer Adviser role has become available at the Duns Library Contact Centre. This role will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills. The Customer Advice and Support Service plays a vital role dealing with face to face, telephone, webchat and other enquiries for the whole Council. Duns Library Contact Centre is part of the Berwickshire team which also includes Coldstream Library Contact Centre and Eyemouth Contact Centre. The successful candidate may be required to cover at the other locations on occasion.

 

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

 

Informal Enquiries

Informal enquiries may be made to Lynda Ford at lynda.ford@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.