Customer Advice and Support Advisor - Hawick Contact Centre

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Salary: £26,921.46 - £29,129.71 per annum

Hours: 35 hours per week

Contract Duration: Permanent

Please note Interviews will be Monday 21st of September or Tuesday 22nd of September 2026.

 

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is full-time and permanent.

You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

 

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

 

Informal Enquiries

Informal enquiries may be made to Angela Willison at awillison@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.