Customer Advice and Support Advisor - Peebles
- Location:
- Peebles Area Office, Rosetta Road, Peebles, EH45 8HQ
- Salary:
- £26,921.46 - £29,129.71 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
Job Details
Grade: 5A
Salary: £26921.46 - £29129.71 per annum
Hours: 35 hours per week
Contract Duration: Permanent
Interviews will be on Tuesday 23rd June
Role Purpose
A full-time Customer Adviser role has become available at the Peebles Contact Centre and Innerleithen Library Contact Centre. This role will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills.
The Customer Advice and Support Service plays a vital role dealing with face to face and telephone enquiries for the whole Council. As the job is partly based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.
Informal Enquiries
Informal enquiries may be made to Catriona Steven at Catriona.Steven@scotborders.gov.uk
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.