Customer Advice and Support Advisor - Peebles Contact Centre
- Location:
- Peebles Contact Centre, Chambers Institute, 15 High Street, Peebles, EH45 8AF
- Salary:
- £26,004.58 - £28,139.83 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
Job Details
Grade: 5A
Salary: £26004.58 - £28,139.83 per annum
Hours: 35 hours per week
Contract Duration: Permanent
Please note: Interviews will be held week commencing 20th October 2025.
This advert has been extended until 12/10/2025
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Peebles Contact Centre and Innerleithen Library Contact Centre. The post is full time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.
Informal Enquiries
Informal enquiries may be made to Catriona Steven at catriona.steven@scotborders.gov.uk.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.