Customer Advice and Support Advisor - Peebles Contact Centre

Job Details

Grade: 5A

Salary: £26,004.58 - £28,139.83 per annum

Hours: 35 hours per week

Contract Duration: Permanent

 

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Peebles Contact Centre and Innerleithen Library Contact Centre. The post is full-time and permanent. You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. As the job is partly based within a Library Contact Centre, this also includes providing a high-quality library service which meets the needs of the local community while promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

 

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

 

Informal Enquiries

Informal enquiries may be made to Catriona Steven at catriona.steven@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.