Customer Advice & Support Adviser - Hawick Contact Centre

Job Details

Grade: 5A

Hourly Rate: £13.02 - £14.15

Salary: £23,768.96 - £25,831.20 per annum

Contract Duration: Temporary Maternity Cover until 31/03/2025 or the earlier return of the post holder.

Hours: 35 Hours

Note: Please consider applying to SBO08095 or SBO08097 if you feel either position would better suit your circumstances. You can apply to all three if you wish.

Role Purpose

We have an opportunity for a highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Hawick Contact Centre. This is for Maternity Leave until 31/03/2025 or earlier return of post holder.

You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English

• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Angela Willison at AWillison@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.