Customer Advice & Support Advisor - Kelso Library Contact Centre

Job Details

Grade: 5A

Hourly Rate: £13.69 - £14.82

Salary: £24995.90 - £27058.15 pro rata per annum

Contract Duration: Permanent Hours: 20.5

Interviews will be held Week Commencing 12/05/2025

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Kelso Library Contact Centre. The post is part time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.

As the job is based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Jacqueline McNeill at Jacqueline.McNeill@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.