Housing Benefit/Council Tax Reduction Benefits Assessor - Hawick Contact Centre

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Salary: £26,921.46 - £29,129.71 per annum

Contract Duration: Permanent

Hours: - 35 hours

Interviews will provisionally be 26th & 27th August 2026

 

Role Purpose

Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?

We are looking for a motivated and customer-focused Benefits Assessor to join our Customer Advice and Support Service team. This is an exciting opportunity to play a vital role in supporting residents across the Scottish Borders by assessing benefit entitlement and providing advice that can make a real difference to people's lives.

As a Benefits Assessor, you will assess and make decisions on a range of applications including Housing Benefit, Council Tax Reduction, Free School Meals, Clothing Grants, Council Tax discounts and exemptions. You will also provide guidance and support to customers, colleagues and partner organisations, helping people access the assistance they need.

 

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.

Comparable relevant experience

 

Informal Enquiries

Informal enquiries may be made to Stephen Williamson by telephone on 01835 828208 or by email at swilliamson2@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.