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The Housing Assistant (Repairs Service) will provide a clerical/administrative service to the Housing Service. The postholder reports to Repairs Manager, although the postholder will have to prioritise their own workload to meet conflicting deadlines.

Specific tasks:

Provide a full clerical service in support of all areas of the Repairs Service - typing, filing, photocopying, producing forms, dealing with incoming and outgoing mail, maintaining both manual and computerised filing systems. Processing payroll, sickness and leave documentation. Process orders and prepare invoices for payment.
Providing a call handling and email monitoring service. Being first point of contact within the service for all repairs queries. Providing information and initial advice on repairs. Assessing repair requests and assigning repair priority. Often dealing with members of the public who may be emotional, abusive or irate.
Making appointments for Repairs Operatives and assisting with scheduling of works. Liaising with sub-contractors when necessary.
Maintenance of Housing Management Systems – logging and processing of housing repairs. Keying and monitoring of personnel information. Processing financial information for job costing.
Processing insurance claims, ensuring all documentation is completed to strict deadlines.

More detail is provided in the Job Profile, Person Specification and Conditions of Service Summary attached to the bottom of this advert.

Additional Information

The grade of this post is G
Salary shown in the advert is inclusive of Distant Islands Allowance of £2,742 per annum
Permanent Full Time post for 37.0 Hours per Week , 52.18 weeks per year
A relocation package does not apply to this post
We will pay interview expenses from within Shetland
We are happy to talk flexible working

During the application process you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application.

This post is based at Gremista, Lerwick, Shetland.

For further details relating to this post, please contact: Ronnie Calderwood, Repair Co-ordinator - 01595744366 - ronnie.calderwood@shetland.gov.uk

If you have a disability which prevents you from applying online, please call 01595 744032.

Information about Shetland

Shetland is an archipelago in the north of the British Isles where you'll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland's impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.

Find out more about:

Living and working in Shetland: here

The Shetland Islands Council: here