Customer Service Advisor - Energy Agency, 2 Forbes Drive, Ayr - SOA12737

JOB DESCRIPTION

The Customer Service Advisor will be employed on the Home Energy Scotland contract, based at the Energy Agency and will promote energy efficiency messages to householders in Ayrshire and Dumfries and Galloway.

You’ll be part of a supportive team in a small but busy call centre. This is a target focused environment which is mainly phone based dealing with both inbound and outbound advice calls. You will support our customers by providing them with independent and impartial advice about how to keep warm and save energy and money in their homes. In addition to this we operate an extensive events calendar throughout the year covering a wide variety of events across the area where you will deliver energy efficiency advice face to face with customers.

Our aim is to deliver a world class advice service and everyone has a part to play in that. But don’t worry, you don’t need to know everything, you bring the right attitude and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.

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RESPONSIBILITIES

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ABOUT US

The Energy Agency is a dynamic, independent charity dedicated to creating a sustainable future. We provide free, impartial and expert advice to households, businesses and communities, on energy efficiency, renewable energy and sustainable transport.

Based in Ayr, we work with several local authorities to manage Scottish Government and council-funded programmes. These initiatives focus on delivering energy efficiency improvements, such as the installation of External Wall Insulation systems, to domestic properties.

Since 2008 we have operated the Home Energy Scotland advice centre for south-west Scotland. Funded by the Scottish Government and managed by the Energy Saving Trust, this centre is one of five across Scotland, supporting householders to reduce energy consumption, save money and lower carbon emissions.

Beyond this, our work extends to educating future generations through energy lessons in schools and producing renewable energy via our Nethermills Hydro Scheme on the River Ayr, which is generating green electricity for the nearby Ayrshire College.

We offer rewarding careers where your efforts directly impact people’s lives and contribute to tackling the climate change emergency.

ADDITIONAL INFORMATION

The grade of this post is Level 5.

This post is temporary until 31/03/2027.

The work style for this post is Hybrid Worker.

The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.