Customer Service Officer - 1/3 Mainholm Road, Ayr - SOA12311

JOB DESCRIPTION

Customer Service Officer - Information and Advice Hub (Temporary up to 2 years)

 

The Information and Advice Team delivery a high quality, professional, welfare rights and money advice service. An opportunity has arisen for a Customer Services Officer to lead the team for a temporary period. Key elements of the role include responsibility for monitoring and reporting trends across a range of projects, and funding streams, to ensure we are delivering a service that maximises the use of available resources and meets the needs of our customers. You need to have the capability and confidence to challenge processes and be focused on continuous improvement.

 

Customer Service Officers are responsible for developing and delivering training programmes both internally and externally, and for the Information and Advice Team this includes ensuring the requirements are met in relation to the Scottish National Standards for Information and Advice Providers in order to retain the service accreditation. Therefore, a background in the delivery and supervision of a welfare rights or money advice service is highly advantageous.

To succeed in this role, you will be able to demonstrate the ability to manage a range of projects from start to finish, you will be a strong team player who excels at communication. You will need to have excellent organisational skills as you will be required to work on several projects simultaneously, and we will be looking for you to demonstrate examples of projects which have improved the customer journey at the frontline.

 

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RESPONSIBILITIES

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ABOUT US

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

BENEFITS 

Here’s what we can offer! 

• Competitive salary
• Excellent pension scheme
• Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks’ holidays)
• Wellbeing initiatives and Occupational Health services
• A healthy environment supportive of work-life balance and caring responsibilities
• Car leasing scheme
• Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
• Purchase of white goods and more via salary sacrifice
• Cycle to Work Scheme
• Scotwest Credit Union

ADDITIONAL INFORMATION

This post is temporary until 31/03/2028.

The grade of this post is Level 11

The work style for this post is Hybrid Worker.

The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.